Terms and conditions
When you place an order with Humantool, you agree to accept the following terms and conditions:
Making a Purchase
Humantool aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from our own factory. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order. All prices quoted are in EURO (€) and include Value Added Tax (VAT) at 24%.
Orders are accepted at the sole discretion of Humantool and are subject to your credit or account card being authorized for the transaction. All transactions are conducted through a secure web server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
Methods of Payment
You are able to pay with following payment methods:
• HUMANTOOL-invoice (only for companies in EU area if the VAT number is informed to us)
• CHECKOUT (payment with credit cards)
• KLARNA (payment with credit cards)
• PAYPAL (payment with credit cards or through PayPal account)
Shipping and Handling
We deliver all over the world. There is no extra cost for the shipment. When you enter your address and update your order you will automatically see the total cost with shipping cost. Outside EU the prices do not include the taxes or the custom duties, which you have to pay separately when the shipment arrives.
All our products have 2 years guarantee for production or material mistakes. We endeavor to respond to all complaints within three working days. Please email firstname.lastname@example.org. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.
We want you to be 100% satisfied with your order. So if you are unhappy with your goods for any reason, you can return any item in its original condition, within 14 days of receipt for a replacement or a full refund the return shipment cost is handled by you. You also have the right to cancel your order within 14 working days without giving a reason and return the goods to Humantool for a full refund; the return shipment cost is covered by you. Any refunds will be made within 30 days of cancellation. Your statutory rights are not affected.